At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come Join Us

As a CRM Business Analyst, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You’ll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills.

Together we do what matters.

What You’ll Do

• Consult and advise our clients and internal stakeholders on the uses of technology to solve business problems

• Participate in client workshops to analyze and design solutions for workstreams

• Transform business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis

• Write functional specifications and collaborate with the technical team to ensure functional requirements are understood

• Prototype, configure and test respective business processes

Skills and Experiences

• You have a passion for learning along with good business sense and time management

• You know how to manage your clients’ expectations effectively

• Strong consulting skills and client-facing experience with an implementation partner and/or end user

• You’ve likely achieved a Bachelor’s degree or equivalent in a relevant field

• Experience with the Microsoft Dynamics 365 Customer Engagement modules. Experience within the D365 for the Marketing module is preferred, but not required.

• At least one full-cycle implementation of Microsoft Dynamics 365 CE or Dynamics CRM

• Ability to obtain a Canadian Reliability Clearance upon hire

About You

Characteristics that can spell success for this role

• Consultative, collaborative, relationship builder

• Resilient, adaptable, flexible

• Intellectually curious and passionate about tech

• Client-centric attitude

• Passion for learning and development

Some of the best things about working at Avanade 

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)  

• Real-time access to technical and skilled resources globally  

• Dedicated career advisor to encourage your growth 

• Engaged and helpful coworkers genuinely interested in you  

    

Find out more about some of our benefits [1] Employee Benefits at Avanade | Avanade.

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [2] Inclusion & Diversity page. ([3] https://www.avanade.com/en/about-avanade/inclusion-and-diversity)

Create a future for our people that focuses on 

• Expanding your thinking   - Experimenting courageously   - Learning and pivoting 

    

Inspire greatness in our people by 

• Empowering every voice   - Encouraging boldness   - Celebrating progress  

    

Accelerate the impact of our people by 

• Amazing the client   - Prioritizing what matters    - Acting as one

To learn more about the types of projects our CRM team works on check out this info: 

• [4] Being a Consultant at Avanade ([5] https://youtu.be/JQ1CBkMQezc)

• [6] Geocode Records Fast ([7] https://www.avanade.com/en/blogs/techs-and-specs/dynamics-365/geocode-organizational-records-d365)

• [8] Customize Microsoft Dynamics 365 Field Service Schedule Board ([9] https://www.avanade.com/en/blogs/techs-and-specs/dynamics-365/how-to-customize-dynamics365-field-service-schedule-board) 

• [10] UNICEF Netherlands 

Interested in knowing what’s going on inside Avanade? Check out our blogs:  

• [11] Avanade Insights - exchange ideas that drive tomorrow’s innovation ([12] https://www.avanade.com/en/blogs/avanade-insights)  

• [13] Inside Avanade - explore what life is like working at Avanade ([14] https://www.avanade.com/en/blogs/inside-avanade)

References

Visible links

1. https://www.avanade.com/en/career/benefits

2. https://www.avanade.com/en/about-avanade/inclusion-and-diversity

3. https://www.avanade.com/en/about-avanade/inclusion-and-diversity

4. https://youtu.be/JQ1CBkMQezc

5. https://youtu.be/JQ1CBkMQezc

6. https://www.avanade.com/en/blogs/techs-and-specs/dynamics-365/geocode-organizational-records-d365

7. https://www.avanade.com/en/blogs/techs-and-specs/dynamics-365/geocode-organizational-records-d365

8. https://www.avanade.com/en/blogs/techs-and-specs/dynamics-365/how-to-customize-dynamics365-field-service-schedule-board

9. https://www.avanade.com/en/blogs/techs-and-specs/dynamics-365/how-to-customize-dynamics365-field-service-schedule-board

10. https://www.avanade.com/en/clients/unicef-netherlands

11. https://www.avanade.com/en/blogs/avanade-insights

12. https://www.avanade.com/en/blogs/avanade-insights

13. https://www.avanade.com/en/blogs/inside-avanade

14. https://www.avanade.com/en/blogs/inside-avanade