Instron is a global organization that designs, manufactures, sells and services materials testing applications and its leadership in the marketplace is continually expanding. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

Our Fast Spares and Repairs department is responsible for the efficient and cost-effective support of our IPS European territories, relating to the supply of spare parts and repairs of Instron Ceast supplied equipment including Worldwide for our Pianezza produced Instron Ceast products. The Fast Spares & Repairs Coordinator will be responsible for all aspects of the Fast Spares and Repairs Department. In this role you will supervise the activities of the service fast spare team and the repairs ensuring our worldwide support.

• Coordinate the departmental budget ensuring the profitability of the operation exceeds the required targets, while continually driving efficiencies.

• Regularly review all existing processes and improve where appropriate.

• Review existing KPI’s with a view to refining them to drive alignment with our CFM’s.

• Automate as much as possible the way we currently operate, allowing colleagues abroad to purchase the part in stock automatically and reduce as much as possible the human intervention related to the offers.

• Set and revise the rules for stock management including pricing, consistent with service levels and stock-holding objectives to ensure customer’s satisfaction within the constraints imposed by resource and material availability.

• Provide input into product life cycle phase reviews and changes.

• Manage stakeholders across the business to ensure we deliver a good customer experience.

• Coordinate the repairs to be done in the factory in Pianezza, making sure to deliver an excellent customer experience.

• Carry out all other reasonable ad hoc duties in line with the requirements of the role.

KEY COMPETENCIES

• Organizational agility: be well organized, able to navigate all levels of the organization as required to get the job done. Have a good understanding of how the organization functions.

• Prioritization: ability to prioritize through the evaluation of tasks and balancing a variety of competing stakeholder needs

• Self-starter; pro-active with the ability to work with minimum supervision

• Excellent Communicator: able to communicate to varying audiences both through verbal and non-verbal means. Must be able to collate, analyze and communicate relevant information in the’ Customers’ language.

• Customer oriented: create and sustain a culture that puts a high priority on responsiveness to customer needs and that values a high degree of customer satisfaction

• Possess a high level of emotional intelligence

• Team Player: can energize and enthuse teams around a common goal or purpose, works well as both a team player and a team leader as required.

• Commercial acumen

• Degree level or equivalent qualification in business management.

• Previous experience in customer service departments.

KEY EXPERIENCES

• Experience managing a small team.

• A successful track record in process improvement.

• Stock management experience.

• Experience defining, implementing, and driving KPI’s and other performance measures.

• Strategy development and action.

• Experience in implementing life cycle policies and spare parts support policies.

This is an opportunity to join a successful team where you can make a significant impact. Enjoy a competitive compensation and benefits package.

Instron is an equal opportunities employer.

ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.