Job Number 24077186

Job Category Loss Prevention & Security

Location The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Do you have a passion for ensuring the Safety and Security of guests and employees in a luxury setting? Then The Park Tower Knightsbridge, a Luxury Collection Hotel has an exciting opportunity for a Duty Security Officer to join our team.

As Duty Security Officer you will:

Be a key member of the Security / Loss Prevention team within the hotel working both day and night shifts, reporting to the Loss Prevention Manager. You are the face of the hotel and are here to ensure that all of our guests and employees have a safe and secure environment to enjoy their stay and work within.

Key Tasks you will carry out:

• Patrol all areas of the property; assist guests with room access.

• Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.

• Lock property entrances when required.

• Conduct daily physical hazard inspections.

• Respond to accidents, contact EMS or administer first aid/CPR as required.

• Assist guests/employees during emergency situations.

• Notify appropriate individuals in the event of accidents, attacks, or other incidents.

• Defuse guest/employee disturbances.

• Call for outside assistance if necessary.

• Complete incident reports to document all Security/Loss Prevention related incidents.

• Handle all interruptions and complaints.

• Resolve safety hazard situations.

• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.

• Report to scenes of vehicle accidents/thefts.

• Call for assistance using proper code responses.

• Complete a Loss Prevention shift summary/daily activity report.

• Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.

• Conduct investigations and gather evidence.

• Conduct interviews with relevant parties.

In general you will follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

What we’re looking for:

You will have previous experience of working within Security / Loss Prevention.

Personality is the key to our roles, as is a genuine passion about people. You will have a welcoming personality; have excellent communication and presentation skills; be a team player and pride yourself on delivering exceptional service with genuine warmth. Excellent command of the English language is required. We want people who are confident, willing to multitask and undertake duties outside of the normal job description, are easy to be around and can really contribute to delivering on our strategy and objectives to support a successful hotel operation.

If this sounds like you we would look forward to hearing from you!

In return for your hard work, we give you…

• Discretionary Service Charge

• Night Allowance Supplement

• Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!

• £5 breakfast when staying in any of our European hotels

• Discounted food & drink in restaurants and bars at Marriott International hotels

• Discounts for your friends and family

• 28 Holiday days (increasing with length of service)

• Paid breaks and free meals on duty

• Employee Assistance Program

• Company Pension Scheme

• Cycle to Work and EyeCare schemes

• Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories

• Wellness and mental health programmes

• Amazing staff parties & activities

• Length of Service and monthly recognition awards and gifts

• World class training and development

• Unlimited career opportunities (internationally and locally)

• …and much more

Where you will work:

Situated in the heart of one of London's most alluring locales, The Park Tower Knightsbridge, which is part of Marriott International's Luxury Collection brand, is a stone's throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city's most stylish set. Timeless elegance and contemporary design blend seamlessly in our elegant lobby and reception area. Our iconic circular tower's 271 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.