Dispatcher (Day Shift)

Penquis, a social services agency serving Penobscot, Piscataquis, and Knox counties for over 50 years, is currently seeking a full-time (40 hours per week 8:00am-5:00pm Monday-Friday) Dispatcher to work in its Transportation Brokerage office based out of our Bangor office. This position is primarily remote with once monthly in office rotation.

Location: Bangor, Maine

Dispatcher Responsibilities:

• Assign and coordinate daily transportation for MaineCare eligible and Penquis LYNX clients.

• Respond to same day and urgent requests for services as required.

• Generate all computer reports necessary to provide transportation and maintain those reports in their entirety.

• Make appropriate decisions in a timely manner, resolving all problems relevant to transportation provided by volunteers, vans, and other modes of transportation.

• Perform intake activities as needed.

• Interact professionally and appropriately with drivers, clients, to arrange transportation, overnight lodging, and out of state travel, as appropriate

• Crosstrain in the call-center with service recipients, assisting and accommodating the needs of clients and medical providers; assigning and interacting with paid and volunteer drivers; and collecting and documenting information including intake activities, referrals, certifications, verifications, filing, and authorizing.

Dispatcher Requirements:

• High school diploma and 2-3 years of work experience, including two years of office work involving customer service, customer information intake, and computer data entry.

• Excellent communication skills.

• Computer proficiency and experience.

• Remain calm and productive in a fast-paced environment.

• Must be able to pass pre-employment drug testing and submit to and pass random drug and alcohol testing thereafter.

• Upon hire and periodically thereafter, must comply with Penquis background check requirements with satisfactory results as outlined in current contract provisions.

Excellent Benefits Package: (benefit eligible)

• 14 Paid Holidays (Including your Birthday!)

• Paid Time off-3 Days upon hire

• Paid training for all required certifications

• Dental/Health/Vision

• Retirement Plans

• Tuition Reimbursement

• Wellness Incentives

• Employee Assistance Program

The rate of pay for this position starts at $17.07 per hour, and additional compensation may be given consideration with relevant experience.

Penquis offers an excellent benefits package, competitive wages, and opportunities for educational advancement, certification, and coursework. Join our team by applying on line at www.penquis.org or contact us at 973-3500 (TDD: 973:3520) or by email at employment@penquis.org (hr@penquis.org) to request an application and job description.

In accordance with federal regulations, Penquis does not discriminate. Reasonable accommodation will be made for otherwise qualified persons with disabilities. Penquis is a tobacco and smoke-free workplace.

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